- How long will manufacture take?
- How long will shipping take?
- Do you ship overseas?
- I ordered a little while ago. How is my order tracking?
- I would like to return my product. How do I do this and am i entitled to return it for a refund?
- What is covered under warranty?
- How do I look after my jewellery?
- How do I wear rings?
- Can I become an ambassador and help promote your products?
For any questions on the materials, plating and gemstone cuts & shapes, click here. Other commonly asked questions are answered below.
Do you accept Afterpay or Zip Pay?
Yes we do - for Australian customers only. See here for more information on Zip Pay. See here for more information on Afterpay. We are currently going through the process to have Afterpay setup for NZ and US customers. Stay tuned!
What other payment methods do you accept?
We currently accept Mastercard, Visa, American Express (AMEX) and Paypal.
Do you sell gift cards?
We do not sell gift cards at the moment, but we definitely plan to in the near future.
What if I damage my jewellery and it's not covered by warranty?
If your jewellery becomes damaged from anything other than a production fault, defect or damage during shipping, your warranty will be voided. Refer to 'Warranty' for more information. In this case, you will need to have your jewellery repaired at another jeweller. Refer here for more information on returns.
My silver has become tarnished / my gold and rhodium plating is wearing off. Is this a defect?
No. Firstly, it should be understood that Sterling Silver does tarnish over time. This is ordinary wear and tear, from being exposed to air and moisture. This can be rectified by having your ring polished when needed, by a jeweller. There are ways to slow down the tarnishing process, which are explained here. Likewise, gold and rhodium plating is not permanent and can wear off during normal wear and tear. A jeweller will be required to re-plate your items after some time, all dependent on usage. More information here.
Do you do custom engravings?
At this stage, we do not offer an engraving service.
How will my product be packaged?
Your jewellery will be sent within a padded postage parcel. Within the parcel will be your Massimo Martina Jewellery sliding drawer box. Sliding open the drawer will expose the Luxury jewellery box or pouch within, safely secured within the foam or paper padded drawer. We will also include our 'Thank you' card here, which holds the key to future discounted purchases. All Gents jewellery will be sent with black packaging and all Ladies jewellery will be sent with white packaging.
How do we ensure we choose the correct size and what if we don't?
We have a sizing guide on each product page. Sizes for rings and bangles and are measured from the internal circumference. For rings, these circumferences are shown to correlate with standard ring sizes. Therefore, if you already know your ring size, you will still be able to select a product size in millimetres. Chain, necklace and bracelet sizes are measured by the length of the chain.
This is a very important step as incorrect measurements would lead to long delays and extra costs. Our Return Policy also states that all returns need to be made within 30 days of receipt and be in an unused condition. You would need to pay for return postage to us and wait for the manufacture of a new item. We do offer exchanges for incorrectly sized items, however, these products may still need to be manufactured. Refer here for info on returning your jewellery.
Will duties apply when shipping internationally?
Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Massimo Martina out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.